CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT...

… Appropriate Resolutions™ for home, work, community, and everywhere in between.

© 1998-2008 Joseph Ravick  and Appropriate Resolutions™

       If you see that something you have done or said has resulted in an ‘angry’ response or reaction…

…AND…

 

       If you care about the relationship which has been affected…

 

þ Reflect on your behaviour, what you did which triggered the other person.

 

þ Register how it impacted on the other person and consider what ‘the receiver’ felt; this is empathy and will go a long way in building a bridge between you when expressed.

 

þ Clarify your intent to the other person … what did you mean to say or do?

 

þ State that you care about the relationship (IF YOU DO).

 

þ Apologize for any discomfort your actions might have generated.

 

þ Commit to different behaviour for the future if your behaviour was the issue.

 

þ Ask how you can resolve any difference which may have a residual effect on the other person and ON THE RELATIONSHIP.

                   

 

 

'EGO ALERT'… if you’re having trouble getting by your ego, think about the following words written by Anne Frank:

 

"How noble and good everyone could be if at the end of each day

they were to review their own behaviour and weigh up their rights and wrongs. They would automatically try to do better at the start of each new day and after a while would certainly accomplish a great deal."