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CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT... … Appropriate Resolutions™ for home, work, community, and everywhere in between. |
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© 1998-2008 Joseph Ravick and Appropriate Resolutions™ |
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These words relate to the techniques, labels and jargon used by those involved in the field of conflict management and resolution. And yet there are many more I am sure. If I have missed any, or if the meaning of a word is still unclear, please let me know by sending an email to definitions. Thank you.
Alphabetically: Agenda to BATNA... below; WATNA to Confront; Conciliation to Impartial; Integrative Negotiation to Open Questions; Paraphrasing to Refocusing; Reframing to Transformation; Win-Win
Agenda: The list of items to be discussed during a meeting, negotiation, or mediation. Active Listening: An elicitive listening process whereby one communicator seeks to empathetically understand, and confirm understanding, of the other. ADR: The term Alternative Dispute Resolution (an alternative to litigation) or Appropriate Dispute Resolution, ADR refers to an ever-expanding range of innovative dispute resolution techniques for better managing and resolving disputes outside the traditional and adversarial court process. The more common options for creative collaboration include, dispute prevention, negotiated rulemaking, negotiation, facilitation, mediation, conciliation, mediation-arbitration, arbitration, case management, early neutral evaluation, neutral expert fact-finding, corporate mini-trial. It must also be noted that new strategies and forms are continually being developed in a variety of forums and continue to be implemented in a variety of ways. Arbitration: A process by which disputing parties refer their dispute to a mutually acceptable authority to decide what should happen. Traditionally, the parties are bound by the Arbitrator's decision. Under the Commercial Arbitration Act, such decisions can not be appealed except on an issue of 'law". Analysis: The process by which parties to a negotiation or a third party intervener critically analyze, evaluate, identify and/or hunch historical dynamics, environment, paradigms, and underlying interests and issues which gave rise to the dispute and possible areas of resolution. Assertion: assertiveness The process by which one makes direct 'I' statements about one's own feelings, thoughts and wishes while respecting the feelings and rights of the other party to the communication. BATNA WATNA: BATNA is often utilized as a tool to enable each party to determine whether a negotiated agreement is in that party's best interest. The BATNA also gives the party negotiating power as it provides a fallback alternative. In effect, the BATNA is the best result the party can hope to achieve if a settlement can not be negotiated. For example, when negotiating a pay raise, having another job offer with a different employer at a higher rate of pay may be a powerful BATNA. |
