Appropriate Resolutions for life’s relationships.

Text Box: Glossary of Terms, Definitions and 'Jargon'

These words which relate to the techniques, labels and jargon used by those involved in the field of conflict management and resolution is not all there is by any stretch of the imagination. I have tried to reflect the many approaches and terms used yet if we have missed something, or if the meaning of a word is still unclear, please let us know by sending an email to definitions.  Thank you.


Alphabetically: Agenda to BATNA... below;

WATNA to Confront;    Conciliation to Impartial;    Integrative Negotiation to Open Questions;

Paraphrasing to Refocusing;    Reframing to Transformation;    Win-Win

Agenda:        The list of items to be discussed during a meeting, negotiation, or mediation.


Listening:     An elicitive listening process whereby one communicator seeks to empathetically understand, and confirm understanding, of the other.      

ADR:              The term Alternative Dispute Resolution (an alternative to litigation) or Appropriate Dispute Resolution, ADR refers to an ever-expanding range of innovative dispute resolution techniques for better managing and resolving disputes outside the traditional and adversarial court process. The more common options for creative collaboration include, dispute prevention, negotiated rulemaking, negotiation, facilitation, mediation, conciliation, mediation-arbitration, arbitration, case management, early neutral evaluation, neutral expert fact-finding, corporate mini-trial.  It must also be noted that new strategies and forms are continually being developed in a variety of forums and continue to be implemented in a variety of ways.

Arbitration:   A process by which disputing parties refer their dispute to a mutually acceptable authority to decide what should happen. Traditionally, the parties are bound by the Arbitrator's decision. Under the Commercial Arbitration Act, such decisions can not be appealed except on an issue of 'law".

Analysis:       The process by which parties to a negotiation or a third party intervener critically analyze, evaluate, identify and/or hunch historical dynamics, environment, paradigms, and underlying interests and issues which gave rise to the dispute and possible areas of resolution.

Assertion: assertiveness      The process by which one makes direct 'I' statements about one's own feelings, thoughts and wishes while respecting the feelings and rights of the other party to the communication.


WATNA:        BATNA is often utilized as a tool to enable each party to determine whether a negotiated agreement is in that party's best interest.  The BATNA also gives the party negotiating power as it provides a fallback alternative.  In effect, the BATNA is the best result the party can hope to achieve if a settlement can not be negotiated. For example, when negotiating a pay raise, having another job offer with a different employer at a higher rate of pay may be a powerful BATNA.   …more definitions…

even that wise old owl needs to look for...

Website table of contents  and Joseph Ravick …  links to what’s on this site and who I am.

ABOUT Conflict...  What conflicts look like…

DisputesWHAT DO DISPUTES LOOK LIKE,  and how do people react or respond when conflicts escalate into disputes? (the many faces of conflict),.

COMMUNICATION & CONFLICT  Definitions, terms, jargon

CONFLICT RESOLUTION TIPS AND GUIDELINES: Strategies and behaviours for you to apply when in conflict.

CONFLICT CHRONICLES: Original stories by Joseph Ravick with a common theme. The chronicles feature real-life conflicts describing the people, their relationships, and the outcomes which they experienced whether they liked it or not.