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CONFLICT RESOLUTION & RELATIONSHIP MANAGEMENT... … Appropriate Resolutions™ for home, work, community, and everywhere in between. |
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© 1998-2008 Joseph Ravick and Appropriate Resolutions™ |
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IF you care about the relationship, IF you decide to manage differences effectively, IF you are committed to a mutually satisfying outcome...
… You will need to…
o understand what people 'see'; (including yourself) check it out!
o acknowledge what people feel, then check it out!
o respond to what people feel/think/believe they need. Then check it out! (especially within yourself)
What’s more, all must be validated and respected through a mutually satisfying process.
Remediate your un-satisfying relationships by changing Conflict SUPPORTS To Relationship FOUNDATIONS. …
BUT only if you care about the relationship.
‘CREATE’ and ‘REACT’ …the same letters in different orders… only the consequences are different. And with creativity, you get resolution. |
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The EMOTIONS… |
The ISSUES… |
The RESOLUTION PROCESS… |
The RESOLUTIONS... |
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WHAT PEOPLE FEEL...
…before and during the resolution process,…
...with a corresponding effect on the process itself. |
THEIR 'DIFFERENCES',
the fuel which feeds a conflict… when unresolved…
… including underlying needs, values, emotions, and 'views' about the process in progress. |
HOW YOU AND OTHERS...
manage and resolve any issues which are between you;
the behaviours each demonstrates and experiences! |
HOW PEOPLE FEEL… POST-RESOLUTION?
o Satisfied? o Respected? o Acknowledged? o ..that they've achieved lasting solutions? … o ...Or frustrated and angry? |