Website CONTENTS PAGE continued…

more of what’s here at www.appropriate-resolutions. … and to continue with Tips and Guides...

Negotiating Resolution

A negotiation is only an outstanding success if …

6 steps down resolution road… when you decide the relationship is worth the effort.

Communication ‘speed-bumps’… an opportunity for relationship maintenance.

Handle words with care!...the words might not be fragile; but your target may be!

Let's make a D*E*A*L*…your first decision, if you want to resolve conflicts, collaboratively!

‘Peeling the orange’… getting to the core of a conflict.

Resistance to any idea or solution means the other person believes their needs won’t be satisfied.

Say what you mean and mean what you say! Communicating for understanding.

Stop, look, and listen: 3 actions which will make a difference.

Take Responsibility… Accept reality as it is; not as you would like it to be (or perceive it to be)

Conflict Chronicles Original stories by Joseph Ravick with a common theme. The Conflict Chronicles are fictionalized-realities involving the people, their relationships, and the ways they reacted or responded. The icing in this case is learning; the outcomes which people experienced whether they liked it or not. The learning is always optional.

CONFLICT CHRONICLES are about how conflict affects relationships, sometimes to the point of crisis, and what options people have chosen or can choose to do about it. My hope is that readers might find the stories helpful and fun. I have also added relevant aphorisms and anecdotes I've appreciated. Please enjoy. For comments or questions, please send an email to Joseph. Thank you. Joseph Ravick

HOT BUTTONS: When you're HOT … You're HOT! If you’re being honest, you also better walk the talk.

VALUES are what really matter…in conflict or life! With a self-reflecting exercise if you're up for the truth.

The Huge Cost of Being Right The reality is the bottom line in business (or anywhere).

CURB THOSE COMPULSIONS…… to attack or avoid, to fight or to flight!

COMMITMENTS… Make 'em or break 'em… your choices will define your relationships!

FOCUS ON EACH RELATIONSHIP As A Priority …

GIVE THE GIFT OF HONESTY: Care enough to assertively say “no!”

Put the conflict 'monster' on the table… this group of co-workers did just that and changed their reality.

Definitions, terms, jargon

Learning And Preparing Resources

Some fundamental questions to ask yourself. An exercise if you’ve decided to change conflict outcomes.

Learning to manage conflict … how we learn and develop the skills we decide we need.

Acquisition Of Knowledge Is Not Enough: An excerpt from an article by Terry Brock, published in the RESOLVER, April 2008 edition

Are you an Assertive Conflict Resolver? Reflect on whether you are an assertive conflict-resolver, or alternatively if you prefer to attack or avoid when a conversation becomes too challenging? And for those who are committed to self-honesty, an exercise to help you know your strengths and weaknesses; but only if you want to change ‘conflict’ outcomes.

WWW LINKS to mediation and conflict resolution resources, including training and education.

Definitions: Glossary of CONFLICT and RESOLUTION related Terms, Definitions and 'Jargon' used by those involved in the field of conflict management and resolution.

Joseph Ravick: Who I am and a quick view into how I arrived here. Really a story of a work in progress.

Our Services: What I do; the services I manage, support, and facilitate.

Resolver E-journal: Published since 2001 monthly across North America and around the World, the Resolver presents the latest information, research and opportunities on a wide range of topics to do with conflict management and dispute resolution, leadership, being human, human resources, and much more. With hopefully some laughs and ah-ha moments in the process. How to get the most benefit from this website...